Simplify Employee Requests and Issue Resolution
The ieHRMS Assistance Hub provides a centralized system for employees to submit and monitor workplace support requests. It can be used for different types of enquiries, including IT issues, HR requests and facilities-related concerns.
Support teams can assign requests, set priorities, monitor progress and communicate updates through one organized platform. This helps improve transparency, response times and accountability throughout the resolution process.
Key Features of the Assistance Hub
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Ticket Creation: Allow employees to create support tickets for IT problems, HR enquiries, facilities requests and other workplace concerns.
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Ticket Tracking: Track the current status and progress of support tickets throughout the resolution process.
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Priority Management: Assign priority levels based on urgency, business impact and the nature of each request.
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Ticket Assignment: Assign tickets to the appropriate department, support team or responsible individual.
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Communication and Updates: Maintain communication between employees and support teams within the relevant ticket.
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Notifications: Inform relevant users when a ticket is created, assigned, updated or resolved.
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Support History: Maintain a record of previous requests, communications and resolutions for future reference.
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Reporting and Analytics: Review ticket volumes, request categories, resolution times and support trends.
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HRMS Integration: Connect support requests with relevant employee and organizational information available in ieHRMS.
